Policies

PHONE ORDER By part number and manufacturer. Give name, complete address, phone number and payment method.

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PAYMENT Paypal insures fastest delivery. No COD, Money orders or Bank checks accepted.

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SHIPPING Most shipments via UPS or USPS ground service. 3-Day Select, 2nd Day Air, and Next Day Air are also available at an additional charge. Customer pays all freight charges. No PO boxes please.

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RETURNS All returns must have an RGA (Return Goods Authorization) number on the outside of the box and be returned within 30 days or they will be refused. Call 978-855-7239 to obtain an RGA number. All returns subject to a 15% restocking fee—resalable items only. Check your order upon receipt, returns will not be honored after 7 days.

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REFUSED SHIPMENTS Customers will be charged a 15% handling fee on all refused shipments (plus freight).

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BACK ORDERS Orders or portions of orders for merchandise temporarily out of stock will be held on back order and shipped immediately when available.

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LIABILITY East Coast Kulture will not be liable for personal or property damage caused by the use or misuse of any product we manufacturer or sell. East Coast Kulture has no control over the use of its products. No warranty is expressed or implied. We will replace any product found to be defective, subject to our inspection.
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RIGHTS RETAINED East Coast Kulture reserves the right to make changes in design or to make additions to or improvements upon any of our products at any time without incurring any obligations whatsoever to install the same or improve upon products previously sold.
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PRICES Subject to change without notice